In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it’s place
- A clear photograph of the item you have received, including logo
Once we’ve received the above info, our Customer Support team will get this sorted for you as soon as possible!
You may be asked to return the incorrect item back to us through our returns process. How do I return an item?
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
There is a 1-hour window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button.
After 1 hour, it is too late to cancel the order and you’ll need to follow our returns process. Check it out here.
If you don’t have a customer account, we’re unable to cancel the order for you. However, you can try to cancel it my messaging us.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.